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Web Help Desk Free 9.2.3.3 - Help desk software for Mac OS X Server. (Free)

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Web Help Desk Free 9.2.3.3
Web Help Desk Free... The free help desk software edition of Web Help Desk for Mac OS X Server installations offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:
  • Mac OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Service Level Agreement (SLA) Alerts
  • Reporting Included

Free Help Desk Software Integration:
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3

Web Help Desk Software - Free Edition:
  • No Expiration Date
  • Software Completely Free From Ads
  • Unrestricted Lite Edition Functionality
  • Free Software Upgrades for One Year
  • One Support Staff Admin Login
  • All of the features, none of the hassles.


WHAT'S NEW
Version 9.2.3.3:
  • Fixed: Issue with department filtering for Techs limited by Department.
  • Fixed: Issue where Room would still appear in e-mail when Rooms were disabled.
  • Fixed: Issue causing attachment download failure with some Exchange/Cisco e-mail servers.
  • Fixed: Issue causing LANrev Discovery Connection failure when attempting to retrieve certain display model and vendor names.
  • Fixed: LANrev Discovery Connection "Computer Model" attribute now uses Apple product names rather than Apple product identifiers.
  • Fixed: LANrev Discovery Connection no longer skips over machines that are not associated with any displays or volumes.
  • Fixed: Issue that could cause an exception when
  • Database Table/View Discovery Connection custom-field mappings were changed.
  • Added: SQL query tool to facilitate troubleshooting of database issues. Requires -DWHDEnableSQLTool=true to be included in JVM startup options. When enabled, a SQL query tool can be accessed at http://localhost:8081/helpdesk/WebObjects/Helpdesk.woa/wa/DBActions/sqlTool. (Requires administrator login.)

REQUIREMENTS
Mac OS X Server 10.4 or later.

PRICE
Free

DEVELOPER

DOWNLOADS
7032


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