Web Help Desk Pro 10.0.11 - Help Desk Software with Apple Remote Desktop integration. (Demo)

Web Help Desk offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:

• Mac OS X Help Desk Software Solution
• Web-based Client UI - Zero Footprint
• iPhone web-app accessibility
• Customer Service Web Portal
• Incident & Problem Management
• Email-to-Ticket Conversion
• LDAP / Active Directory Synchronization
• Knowledge-base Management
• Two-Way E-Mail Correspondence
• Asset Management & Discovery Integration
• Customer Satisfaction Surveys
• Track Billable Time & Materials
• Service Level Agreement (SLA) Alerts
• Performance Reporting

Help Desk Software Integrations:

• iPhone Web-app & Webkit browser support
• LDAP (Lightweight Directory)
• Microsoft Active Directory
• Email-to-Ticket Conversion
• SMTP, IMAP, POP3, Exchange Web Service API (EWS)
• VNC URL Protocol Tool
• Apple Remote Desktop
• Microsoft SCCM & SMS
• LANrev
• Casper Recon
• Any major Asset Discovery Tool

WHAT'S NEW

Version 10.0.11:

• Fixed: Null pointer exception that could occur when authenticating e-mail.
• Fixed: Flickering effect that could appear when rendering ticket details page when it includes a warning about the ticket being edited by another session.
• Fixed: Bug preventing encrypted custom fields from being decrypted in the web interface.

REQUIREMENTS

Mac OS X Server 10.4 or later.

PRICE

$240.00

DEVELOPER

DOWNLOADS

8144