Web Help Desk Pro 9.2.3.3 - Help Desk Software with Apple Remote Desktop integration. (Demo)

Web Help Desk... This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:

• Mac OS X Help Desk Software Solution
• Web-based Client UI - Zero Footprint
• iPhone web-app accessibility
• Customer Service Web Portal
• Incident & Problem Management
• Email-to-Ticket Conversion
• LDAP / Active Directory Synchronization
• Knowledge-base Management
• Two-Way E-Mail Correspondence
• Asset Management & Discovery Integration
• Customer Satisfaction Surveys
• Track Billable Time & Materials
• Service Level Agreement (SLA) Alerts
• Performance Reporting

Help Desk Software Integrations:

• iPhone Web-app & Webkit browser support
• LDAP (Lightweight Directory)
• Microsoft Active Directory
• Email-to-Ticket Conversion
• SMTP, IMAP, POP3, Exchange Web Service API (EWS)
• VNC URL Protocol Tool
• Apple Remote Desktop
• Microsoft SCCM & SMS
• LANrev
• Casper Recon
• Any major Asset Discovery Tool

WHAT'S NEW

Version 9.2.3.3:

• Fixed: Issue with department filtering for Techs limited by Department.
• Fixed: Issue where Room would still appear in e-mail when Rooms were disabled.
• Fixed: Issue causing attachment download failure with some Exchange/Cisco e-mail servers.
• Fixed: Issue causing LANrev Discovery Connection failure when attempting to retrieve certain display model and vendor names.
• Fixed: LANrev Discovery Connection "Computer Model" attribute now uses Apple product names rather than Apple product identifiers.
• Fixed: LANrev Discovery Connection no longer skips over machines that are not associated with any displays or volumes.
• Fixed: Issue that could cause an exception when
• Database Table/View Discovery Connection custom-field mappings were changed.
• Added: SQL query tool to facilitate troubleshooting of database issues. Requires -DWHDEnableSQLTool=true to be included in JVM startup options. When enabled, a SQL query tool can be accessed at http://localhost:8081/helpdesk/WebObjects/Helpdesk.woa/wa/DBActions/sqlTool. (Requires administrator login.)

REQUIREMENTS

Mac OS X Server 10.4 or later.

PRICE

$240.00

DEVELOPER

DOWNLOADS

6183